FAQ’s

Do you need more than one estimate?
There is no law requiring you to obtain more than one estimate or appraisal.

Do I need an appointment for an estimate?
That is your choice. We can set up an appointment for you, or you can drop in during our business hours (Mon-Fri from 8am to 5:30pm) and we will assist you right away. Please allow approximately 30 minutes or less for the estimate to be written. If there is substantial damage, or you have an unusual vehicle (such as a specialty sports car), it may take up to 45 minutes to inspect your vehicle and write the estimate.

What is a deductible?
The deductible is the owner’s portion of an insurance claim. The amount of the deductible is determined at the time you took out your insurance policy.

Can you save me (some of) my deductible?
An honest repair shop will always say “no”. Here’s why: Your insurance policy is a contract between you and your insurance carrier. It basically says that if you have a collision loss, you are responsible for the first portion of repairs (your deductible). Conspiring to “Bury The Deductible” is insurance Fraud and it is against the law. Insurance company appraisers know the costs of repairs and cannot be fooled by inflated prices. If an auto body shop agrees to “Bury The Deductible” they will need to take short cuts with the repairs and the owner of the vehicle is getting a second rate job, which will depreciate the value of the vehicle at trade in time.

Can a vehicle with frame damage be repaired?
We are experts in Unibody and full frame straightening. At Sanford Paint and Body and Martins collision Center we have the proper frame and measuring equipment and qualified technicians.

How soon can I drop my vehicle off?
Drop offs welcome! Please drop off your vehicle, or if it is not drivable, call us to have it towed in. We will photograph your vehicle and write an estimate for you. If you choose to use your insurance, tell them your vehicle is at Sanford Paint and Body or Martins Collision Center for repairs. We work with ALL the Insurance companies

How long do repairs take?
We start work on your vehicle as soon as we get insurance approval. For many insurance companies we are a Direct Repair Shop and can begin your car repairs immediately. From that point, it depends on the extent of the damage and work to be done. However, we will give you an estimated timeline and keep you informed of the progress on your vehicle throughout the repair process.

How soon may I wash my car?
The vehicle may be washed immediately. We recommend hand washing using a mild car soap.

Will my paint match?
Today’s paint mixing technology allows us to use a computer to match your existing paint. We guarantee a paint match for all vehicle manufacturer colors.

How soon may I wax my vehicle after auto body repairs?
We recommend waiting 90 days after repair before the first wax.